Refund policy
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.
We do not accept returns, exchanges or cancellations
But please contact me if you have any problems with your order.
If we have made an error with your order, a replacement of the item(s) ordered will be sent free off charge.
catherine@ponycreative.co.uk